Privacy Policy

Our Commitment to Privacy

Our customers’ privacy is important to us. To better protect that privacy, TalkVia Enterprise Pty Ltd (“TalkVia”) is providing this notice to explain our online information practices and the choices you can make about the way your information is collected and used.

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TalkVia is bound by the Information Privacy Act 2009 and will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information when you register to use the TalkVia client application or visit the TalkVia website.

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The Information We Collect

Personal Information

 

When collecting your personal information, TalkVia will tell you the purpose of collecting the information and advise you on what information is necessary to access TalkVia's services.

 

When you register to use TalkVia's client software we collect personal information such as your name and email address. Additional information may be obtained only when voluntarily submitted, such as your address, telephone number, date of birth and business details. Information that you supply will relate to the customer relationship that TalkVia has with you or your organization.

 

TalkVia  will not pass your information onto other entities without your consent unless it is required by law or public interest.

Usage Information

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When you provide TalkVia with your personal information, TalkVia will use the information to help use the TalkVia Services and gather data for analysis.

In the process of managing our software, we maintain and track usage through analysis data. Web analytics provide such information as client software platform and version, what websites and pages receive high traffic, and the times of day our servers experience significant load.

 

Why do we collect, hold, use and disclose personal information?

 

The main reason we collect, use, hold and disclose personal information is so we can service your registration and use of the TalkVia Software client application to:

• Confirm your identity;

• Make searching the web easier for you, enter your information only once;

• Help us customize content most relevant to you;

• Communicate with you on an ongoing basis;

• Seek your feedback on improving the application; and

• Notify you about important news concerning TalkVia , including new products and services, product updates and technical support issues, and special offers we think you may be interested in.

 

How do we collect personal information?

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All personal information gathered is collected directly from you.

How do we hold personal information?

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The personal information we hold is stored electronically in Microsoft cloud servers (Azure) and in paper files, secured by us at our registered office. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption technology when collecting and transferring sensitive data.

Who do we disclose your personal information to, and why?

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Your personal information may be disclosed in a number of circumstances including the following: Third parties where you consent to the use or disclosure and where required or authorised by law. TalkVia provides this information to organisations to offer appropriate products and services that may interest you. TalkVia reserves the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion believe necessary or appropriate.

Do we disclose personal information overseas?

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No, we do not disclose personal information to recipients located outside Australia. We may disclose anonymised or aggregated forms of usage data to our international clients.

Do we use or disclose personal information for marketing?

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We may use your personal information to offer you opportunities in other products and services that we believe may interest you. We will not do this if you tell us not to. If you don’t want to receive marketing offers, please contact us as described below.

Access to and correction of personal information

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You may access the Personal Information we hold about you and update and/or correct it subject to certain exceptions. If you wish to access your Personal Information, please contact us as described below.

Why do we collect, hold, use and disclose usage information?

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This information is used to improve the content and navigation features of our software. Anonymised or aggregated forms of this data may be used to identify future features and functions to develop our software and provide better customer service. Our demos and downloads have been analysed at an individual level to improve the quality of those offerings and to better tailor our marketing to our customer needs.

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Third Party Websites

 

The TalkVia client software grants an easy-to-use interface to access to third-party web sites that are provided solely as a convenience to you. These third-party sites have not been reviewed and TalkVia does not control them. TalkVia does not assume responsibility for any of these sites, their content, or their privacy policies. TalkVia does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. TalkVia disclaims all responsibility and all liability for all expenses, losses, damages and costs you might incur as result of the information on third-party websites. If you decide to access any of the third-party sites from the TalkVia client software, you do so at your own risk.

 

Your Acceptance of These Terms

 

By using the TalkVia client software or the TalkVia website, you signify your assent to this Privacy Statement. If TalkVia updates or changes this Privacy Statement, the changes will be made on this page. Your continued use of the TalkVia client software or web site following the posting of changes to this Privacy Statement will mean you accept those changes.

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Resolving your privacy concerns and complaints – your rights

 

If you are concerned about how your personal information is being handled or if you would like to make a complaint, please contact us as described below.

If you are unhappy with our response, there are regulatory bodies you can go to such as the Office of The Australian Information Commissioner: https://www.oaic.gov.au/

 

How to Contact Us

 

Should you have questions or concerns about this Privacy Statement, please contact us.

 

If you have any questions or concerns about our privacy policy or practices, or if there is anything you would like to discuss, please contact us via the contact section of our website or send us feedback via the TalkVia client software.

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Last Updated: 25 January 2023